This page explains how you can fix the 'This Connection Is Not Private' error in iOS and macOS Safari. You are seeing this message because the security check on the site certificate by Safari has failed. 

Please try each step until your issue is resolved:

Connection Not Private Error Message

1. Restart everything:

  • Restart your Mac
  • Restart your iPhone or iPad
  • Restart your Wi-Fi modem and router.

2. On your iOS or macOS device. Make sure that the date, time, and time zone are set correctly. Here is how you can check this:

  • iPhone, iPad: Settings > General > Date & Time. You may want to tap “Set Automatically”.


  • On your Mac, click the Apple menu > System Preferences > Date & Time. Check to see if your date, time and time zone information is set correctly. Again you may want to check the “Set date and time automatically’ box. If you want to make changes, you need to click the lock icon and then enter your password.


3. Third-party security (e.g., antivirus software) tools may cause this error by mistake. Try disabling them to see if this resolves your problem.

4. Corrupted Safari cache and website data may cause this. Try clearing them. Here is how:

  • iOS or iPadOS: Settings > Safari, and tap 'Clear History and Website Data'
  • MacOS: Open Safari and click Safari > Preferences > Privacy and then click the Manage Website Data button and click Remove. You may also want to remove your browsing history by going to Safari > History > Clear History.

5. Try visiting the website with the Private Browsing mode turned on. Copy the URL and visit the URL in Private Mode. Then try to visit the same URL normally (not in Private Mode). Here is how:

  • iPhone or iPad: Open Safari and tap the tabs icon and then select Private.




  • Mac: Open Safari and click File and New private Window.

6. If you are using a VPN service, that may also cause this problem. Try disabling them and re-try again.

7. if you are having this problem on your Mac, open the Keychain Access app. Then find the certificate. double click it and click Trust and set this to ‘Always Trust’ (when using this certificate section).

Similarly, you may also see a very similar message when you visit websites in-app browsers. You may experience this when an app wanted to show you a web site. This message says:

“This connection is not secure. This website could be impersonating ‘’ to steal your personal or financial information. You should go back to the previous page or open the page in Safari for more detail on why this connection  is not secure”

You may just tap Open in Safari.

If you have tried the steps above and still need assistance, please contact our Customer Service Department at 855-550-4497.